Once you have completed the enrollment process and become an eligible IHSS Provider, you are considered an Existing Provider.
Reporting an address and/or telephone number change
- Option 1: Electronically, through your Electronic Services Portal (ESP) account
Option 2: Email the IHSS Accounting Inbox at Ihssaccountinginbox@ssa.ocgov.com
In the email, include your First & Last Name, Provider Number, best contact phone number, and attach a written request with your signature to change your address and/or telephone number.
- Option 3: Paper form, complete and mail the SOC 840 Form addressed to:
PO Box 22006
Santa Ana, CA 92702-2006
Attn: IHSS Accounting Unit
SOC 840 Translations: Armenian | Chinese | Spanish
Reporting an email change
Option 1: Email the IHSS Accounting Inbox at Ihssaccountinginbox@ssa.ocgov.com
In the email, include your First & Last Name, Provider Number, best contact phone number, and attach a written request with your signature to change your email.
Reporting hospitalization/vacation/out-of-home dates or your last day of work
Option 1: Email the IHSS Accounting Inbox at Ihssaccountinginbox@ssa.ocgov.com
In the email, include your First & Last Name, Provider Number, best contact phone number, Recipient’s Name and Case Number, and a brief description of your question or request.
- Option 2: Call the IHSS Accounting Call Center at 714-825-3251
Reporting another IHSS Recipient has hired you as their IHSS Provider
Option 1: Your IHSS Recipient logs into their ESP account
A Recipient can only hire a Provider in ESP up to 90 days prior to the current date.
Your IHSS Recipient can learn more about how to electronically hire you by reviewing the IHSS Provider Assignment in ESP Recipient User Guide
- Option 2: Your IHSS Recipient calls the Provider Enrollment Hotline at 714-825-3195
