Important Telephone Numbers

Main Reception 

(714) 825-3174

Provider Enrollment 

(714) 825-3195 | Email: OCProviderEnrollment@ssa.ocgov.com  

  • For initial timesheet status follow-up at 6 weeks from your appointment date - Do not call if it has not been 6 weeks yet
  • For Recipients reporting a new Provider
Provider Registry

(714) 825-3202 | Email: OCPARegistry@ssa.ocgov.com

  • For questions about how to obtain more Recipients and apply to be a Registry Provider
  • For IHSS Recipients that need help finding a Provider

(714) 825-3000
  • Apply for IHSS Recipient Services
  • Contact IHSS Social Worker

(714) 825-3251 | Email: IHSSAccountingInbox@ssa.ocgov.com 
  • For payroll related questions, payment status, Direct Deposit
  • For employment verification, after you have received your initial timesheets

(866) 376-7066
  • For assistance with Direct Deposit, Electronic Services Portal (ESP), Telephone Timesheet System (TTS), timesheet processing and paycheck status, Electronic Visit Verification (EVV) location services check-in/out, and general questions

(844) 825-3002
  • Information regarding workweek hours, overtime, travel time, wait time, violations, exemptions, and general questions
  • Website: http://ssa.ocgov.com/elder/ihss/flsa(link is external) 
    • Orange County workweek calculator to assist you with calculating your maximum weekly hours in a workweek
    • FLSA video, video script, and forms

(714) 663-1082 | Regional: (800) 621-5016
  • For more information about Union membership/dues, benefits offered, and your Union Representative
  • UDWA Orange County office: 333 Civic Center Drive West, Santa Ana, CA 92701
  • Website: www.udwa.org(link is external)

(949) 545-0163
  • Health benefits broker for UDWA, monitors health insurance eligibility
    • Some Providers may be eligible for health benefits

1 (800) 451-5155
  • IHSS Providers are by law, mandated reporters to report suspected elder and dependent adult abuse or neglect
  • Information about the reporter and/or caller is kept confidential

(714) 940-1000
  • IHSS Providers are by law, mandated reporters to report suspected child abuse or neglect
  • Information about the reporter and/or caller is kept confidential